Ideally during the ‘new normal’ that is Covid-19, all services would be moved to a more socially conscious, non-contact or virtual platform. However, this isn’t always within the realm of possibility. Fortunately, FormLink Systems has been ahead of the curve in terms of digitizing resources, and its innovative fire safety and tracking software has proven to be all the more beneficial during the global pandemic. While many businesses are still open and require onsite inspections, the tips below can lead to better and safer no-contact inspection.
The inspection process begins long before a technician shows up onsite. FormLink enables technicians to log on remotely in order to review specific client needs and services to be rendered. By logging on remotely and reviewing the client’s needs beforehand, the technician lessens risk by avoids superfluous contact with their office co-workers, as well as minimizing time and exposure onsite.
In order to run the best no-contact inspection, the technician typically reaches out and connects with the client beforehand. This serves the immediate purpose of putting the client at ease and reconfirms their commitment to safety, and also allows the inspection to run as smoothly as possible. Technicians can reassure clients as to the following of all CDC guidelines, as well as suggest that a client maintains a six-foot distance if they are onsite to greet the technician. As technicians review with clients what to expect, they can also ask clients to chart a path for them once they are on-site in order to minimize exposure to the environment.
Once a technician does arrive onsite, the client’s and their own safety are the chief concern. A technician can be expected to be fully outfitted in the CDC recommended mask and gloves. Furthermore, a technician is mindful of only touching necessary surfaces and using disinfectant wipes following their work. Before a technician arrives and after they leave, clients can rest assured that all tools and supplies brought on site are also wiped down with disinfectant wipes.
FormLink Systems innovative, paperless transference of information has made transitioning into this new no-contact time nearly seamless. At a time when stores and restaurants are temporarily suspending the required signing of receipts in order to limit contact, FormLink’s system was already built with this future era in mind. When a technician is onsite, all inspection information is virtually documented. As the technician prepares to leave and finalize the inspection, all information is automatically submitted via email, and/or customer portal, to clients and thus eliminating any need for physical contact and paper transference.
Finally, no customer service is complete without access to technical support should any questions arise. Companies rely on the digital inspection records, accessible 24/7 to both clients and technicians, as the first line of defense
The new normal of no-contact business is an adjustment across the board. FormLink prides itself on being on the forefront of change in terms of digitizing records and commits to continually innovating in order to best serve clients.